I'm super pleased with the service i received from Miku. Her and her staff worked quick to bleach, cut, and style my hair to perfection. She communicated openly and honestly about what would work on my hair and she helped find me a style I love.

Very good experience!! Char was very nice and cut my hair just how I like it. The people working there were very sweet and helpful. I had a lovely experience and a lovely haircut. Would definitely recommend🥰

Highly recommended this salon! Staffs are very friendly, patient and professional! I had Sakamaki as my stylist and he was very helpful and sweet. We used Google Translate for the entire time but it went super smooth! Love my new hair. Definitely will come back next time I’m in Osaka!

Absolutely AMAZING service from start to finish and honestly the best haircut i think i’ve ever had. And although i do not speak any Japanese, Miku was really attentive and had a lot of patience to understand what i wanted!

The prices were great and i had a really relaxing time while i was there, i would definitely recommend Miku and merly to any foreigners/ english speakers who want to get their hair done in japan! Thank you to them for being so welcoming and patient <3

Miku is the best!! She took a very very last minute appointment and gave me the absolute most stunning hair!!! She is so talented and takes her time to make sure you like everything! Please book with her you will not regret it at all! Such a beautiful and talented person and is very kind and can speak English! Salon is very friendly and clean and extremely welcoming!! They kept giving me snacks and drinks and making sure I was happy and comfortable at all times! BOOK WITH MIKU!! THE BEST!!

It was my first visit to this hair salon, but the service was sooo good. I love my new layered cut, which turned out even better than expected! The treatment and massage were amazing and very relaxing. I’ll definitely be back. Thank you, Miku☺︎

I visited Merli Osaka on July 17, 2026, because their social media profile shows many examples of haircuts for foreigners. Based on that, I trusted them and booked an appointment with the stylist whose work I liked.

Unfortunately, I was very disappointed with my experience. The staff member who washed my hair was polite, although not very friendly. However, the stylist who cut my hair made me feel very uncomfortable throughout the appointment.

I speak Japanese well enough for everyday conversations, and I tried my best to communicate. However, whenever I spoke, he seemed to act as if he couldn’t understand me. His attitude made me feel unwelcome and uncomfortable, and I felt like he was nervous or didn’t want to communicate with me. It was a very unpleasant experience.

The haircut itself may be fine, but customer service is just as important. If a salon promotes itself as being experienced with foreign hair, I also expect foreign customers to feel welcomed and respected.

Based on my personal experience, I would not
recommend this salon to foreigners who are living in Japan or visiting Japan. I hope the salon will improve its customer service so that every customer feels comfortable, regardless of where they are from.

とっても丁寧なカウンセリングをしてもらって出来上がりも最高でした✨️可愛くしてくださってありがとうございます🎀

(Translated by Google)
I received very thorough counseling, and the finished result was fantastic! ✨️Thank you for making me look so cute! 🎀

I got a haircut, color, and treatment with Miku! She spoke english, making it very easy to communicate with her exactly what I wanted! Everyone was very friendly, and the environment was clean. The price was reasonable too! I'm not sure how to attach images but the cut was amazing! I would definitely come again!

The results are amazing, although it took a long time, the results make up for it. The staff here are very nice and the atmosphere is warm and chill. They also make sure to give tips and care for your hair.

yes! just book yourself an appointment here just trust me.

ANNEXの店舗て縮毛、バレイヤージュをして頂きました。担当の方は、いつも思い通りにしてくださるので問題は全くないです。アシスタントについてくださった女性の方とは楽しくお話ができ良かったです。シャンプーもお上手で頭がスッキリしました。次回も宜しくお願い致します。

(Translated by Google)
I had my hair straightened and balayaged at the ANNEX branch. The stylist always does exactly what I want, so there were absolutely no problems. I also enjoyed chatting with the female assistant. The shampoo was excellent, and my head feels refreshed. I look forward to seeing you again next time.

初めてなのでまだなんとも言えないけど、レイヤーカットしました。早川さんにしてもらいましたが、話しやすくていい方でした✨巻き方も丁寧に教えてくれました。ありがとうございました。またお願いします。

(Translated by Google)
It's my first time so I can't really say much yet, but I got a layered cut. Hayakawa-san did it for me, and she was very easy to talk to and a great person✨ She also kindly taught me how to curl my hair. Thank you very much. I'll definitely come again.

レイヤーカットにしたくてお願いしましたが、想像以上に可愛く仕上げてもらえてめっちゃ満足です🥹
ダイキさんもすごく話しやすくて、細かく相談しながら進めてくれたので安心できました！
またお願いします！

(Translated by Google)
I asked for a layered haircut, and I'm extremely happy with how cute it turned out – even cuter than I imagined! 🥹
Daiki-san was very easy to talk to, and he consulted with me in detail throughout the process, which made me feel at ease!
I'll definitely come again!

Very good service the girls are so nice and friendly there I was served by char

We had a great experience here. Our stylist was Miku, she listened to our requests and created the looks we absolutely love.

数日前にカット・カラー・トリートメントを予約していたにもかかわらず、来店すると「カットのみの予約になっています」と言われました。

こちらは予定を調整して来店しているのに、「今日は予約が埋まっているのでカットのみ対応可能」とのこと。予約していたカラーやトリートメントは受けられませんでした。

なぜ予約内容が変わっていたのか説明もなく、代替案の提案もありませんでした。お店の事情は理解できますが、その負担をお客様に押し付ける対応は残念です。

(Translated by Google)
Despite having booked a cut, color, and treatment a few days in advance, I was told upon arrival that my reservation was only for a cut.

Even though I had adjusted my schedule to come to the salon, I was told that they were fully booked and could only accommodate a cut. I was unable to receive the color and treatment I had booked.

There was no explanation for the change in my reservation, nor were any alternatives offered. While I understand the salon's circumstances, it's disappointing that they shifted the burden onto the customer.

I had the best haircut ever done by Miku! Miku speaks English, I found her on Instagram and booked via DM. Service here was great and do efficient. I got cut, colour and treatment done in just under 2 hours and it looks great!!! Miku also showed me how to style my hair and recommended a couple products that would be helpful for styling my bangs.
Highly recommend 🥰⭐️

Such an amazing experience with Miku!! I 100% recommend her!!

この度、サカマキさんに担当していただきました。

まず、仕上がりに関してはとても満足しています。しかし、接客態度については非常に不快で、残念な気持ちになりました。

施術中に好きなアニメを聞かれたためお伝えしたところ、「絵が苦手」「見るのがきつかった」などと否定的な発言をされました。好みは人それぞれだとは思いますが、自分から聞いておいて好きな作品を否定され、とても嫌な気持ちになりました。

その後、共通のアニメの話題になりましたが、私は最後まで見たとは一言も言っていないにもかかわらず、重要な内容をネタバレされました。会話中もこちらの話を何度も遮られ、不快に感じていました。

そこで私は「ネタバレはやめてください」とはっきり伝えました。しかし、その後も何事もなかったかのように話しかけ続けられ、「TikTokでネタバレをくらってからTikTok嫌いなんですよ」とおっしゃったため、「私もあなたにさっきネタバレされましたけど？」と伝えました。それでも空気を察していただけず、終始ネガティブな発言も多く、施術中はかなり疲れました。

その後はアシスタントの方が対応してくださいましたが、その方の接客はとても丁寧でした。

最後に見送りまでしていただきましたが、私はかなり不快な気持ちになっていたため、お話しする気持ちにはなれませんでした。

インスタグラムを拝見し、担当していただくのをとても楽しみにしていました。技術には満足しているだけに、接客が本当に残念でした。カットしてくださっている別の方にお願いすればよかったと感じています。

不快だった出来事について担当者の方にDMでお伝えしましたが、その後は私のアカウントからプロフィールが見られなくなり、別アカウントからは閲覧できました。そのため、ブロックされたものと受け止めています。誠実に向き合う姿勢ではなく、とても残念でした。

今回の件で、残念ながら今後また利用したいという気持ちにはなれません。今後の接客改善の参考にしていただければ幸いです。

(Translated by Google)
I was treated by Ms. Sakamaki this time.

First of all, I am very satisfied with the finished result. However, I was very disappointed and dissatisfied with her customer service.

During the treatment, she asked me about my favorite anime, and when I told her, she made negative comments such as "I don't like the art style" and "It was hard to watch." I understand that everyone has different tastes, but I was very upset that she asked about my favorite work and then dismissed it.

Later, we talked about anime we both liked, but even though I never said I had finished watching it, she spoiled important plot points. She also interrupted me many times during the conversation, which made me feel uncomfortable.

So I clearly told her, "Please stop spoiling things." However, she continued talking as if nothing had happened, and said, "I hate TikTok now because I got spoiled on it," to which I replied, "But you spoiled me just now, didn't you?" Even then, she didn't seem to understand the situation, and her negative comments continued throughout, making the treatment quite exhausting.

Afterward, an assistant took over, and their customer service was very polite. Although they saw me off at the end, I was feeling quite upset and wasn't in the mood to talk.

I had seen your Instagram and was really looking forward to being your stylist. I was satisfied with your skills, so the customer service was truly disappointing. I regret not asking for a different stylist.

I sent a direct message to the stylist about the unpleasant experience, but afterwards, I could no longer see their profile from my account, although I could still view it from another account. Therefore, I believe I was blocked. Their lack of sincerity was very disappointing.

Unfortunately, because of this incident, I will not be using your services again in the future. I hope you will use this as a reference for improving your customer service.

Had my hair cut by Miku, I wanted a bob. She did an amazing job! She speaks great english, communication was great. Thank you Miku 😊

I came across this salon's Instagram while searching for hairstyles and decided to try it out somewhat impulsively.

The result was absolutely perfect!

I didn't have a clear image of what I wanted; I just showed them a few photos, something like the Hollywood layers I've been seeing a lot lately. I was amazed by how they grasped my desired style, suggested it, and created the perfect look! I'm extremely satisfied, thrilled, and incredibly grateful.

I'm amazed by their skill.

They also clearly explained how to style it so I can recreate it myself.

I'm truly grateful to Ms. Adachi, who was in charge of my hair. For the past few decades, I honestly hadn't wanted to go to a hair salon. I was so unsatisfied with the results that I just cut my own hair, thinking it wouldn't make much difference anyway.

I never knew a hair salon could make me this happy, making me want to stop by again.

I look forward to seeing you again.

If you're going to Japan, you should definitely visit this hair salon. I recommend Saya Adachi！

This time I got a haircut for 5500 yen, there's no tipping! The skill level was top-notch, the result was amazing, and the service was so good for such a low price. It's unbelievably divine.

And if you could Using the Hot Pet Beauty service makes booking appointments and other processes much smoother. Or contact by Instagram.

スタッフさん同士仲良くて笑顔溢れていて
私まで楽しく過ごさせて頂きました。
レオさん人気なのに丁寧にカウンセリングから仕上りまでしてくださいました。
ヘアスタイル満足はもちろんですが
スタッフさんの笑顔溢れる空間に癒しとpowerまで頂きとても良い時間過ごせれました…ありがとうございました(^^)

(Translated by Google)
The staff were all friendly with each other and their smiles were infectious, making my time there very enjoyable.
Even though Leo is popular, he took great care with the consultation and the final result.
Not only was I satisfied with my hairstyle, but I also felt healed and energized by the staff's cheerful atmosphere. I had a wonderful time... Thank you very much! (^^)

残念ですが上手かったらこれからも通おうと思ってたけど⭐もう行くことはないと思います。
別に不細工ってわけじゃないけど、参考と仕上がりがマジで別物すぎ😂。
アイロンで巻いてもらった後でも全然似てないですね。
あとシャンプーの時、スタイリストさんの長いネイルが耳の外に刺さって...ちょっと痛かった🥲（別に仕事に支障がないなら、スタイリストさんのネイル全然気にしないんだけどな💅）
後ろのアンダーカットを0 cm剃ってくださいって、何度も何度も0 cm確認されたのに、結局全然剃れてなくて今0.5cmくらい残ってる。何のための確認だったわけ

（サロンの返事について追記：
​翻訳機は使っていませんよ。当日は全て日本語で会話しました。
スタイリストさんから「毛先が軽くなる（シャギーっぽくなる）」という説明があったのも理解した上で、それでも全体の形が参考画像と全然違ったからショックなんです。
​アンダーカットに関しても「綺麗に剃って/切ってください」とはっきり伝えて確認もしました。そこに言葉の誤解はないかな。「皮膚のため」という説明もその場では一切なかったです。）

(Translated by Google)
It's a shame, but I was thinking of continuing to go there if they were good, but I don't think I'll be going back.

It's not that I'm ugly, but the finished result is just so completely different from the reference image 😂.

Even after they curled it with an iron, it didn't look anything like the original.

Also, during the shampoo, the stylist's long nail poked into my ear...it hurt a little 🥲 (I don't mind stylists' nails at all if they don't interfere with my work 💅)
I was told to shave the undercut at the back 0 cm, and they confirmed 0 cm over and over again, but in the end they didn't shave it at all, and now there's about 0.5 cm left. What was the purpose of that confirmation?

(Additional note regarding the salon's response:
I didn't use a translation machine. We communicated entirely in Japanese that day.
I understood the stylist's explanation that the ends of my hair would be lighter (more shaggy), but I was still shocked because the overall shape was completely different from the reference image.
Regarding the undercut, I clearly stated and confirmed that I wanted it "shaved/trimmed neatly." I don't think there was any misunderstanding in my words. There was absolutely no explanation about it being "for the sake of the skin" at the time.)

今回2回目の利用でしたが、初回はとても丁寧なカウンセリングと親しみやすいスタッフさん達と最高の仕上がりに感動していました。
今回も期待して行ったのですが、少し思ってたのと違ったので、残念でした。
もちろん前回同様カウンセリングも丁寧にしていただき、画像を見せて、伝えたつもりでしたが上手く伝えられてなかったせいだと思ってます。
カラーも希望ものは今回出来なかったので、提案してもらったのを選ぶ形になったので、仕上がりがあまりに暗いカラーだったので少し驚きました。
希望の色ではなかったですがツヤツヤサラサラだったので、良しとしました。
カットも裾辺りもっと軽くして欲しかったのですが、重めだったのでもっと自分の言葉でちゃんと伝えておけばよかったと反省しています。
スタッフさん達も皆さん笑顔で安心出来るサロンですが、まだ緊張？気後れしてしまってました。

(Translated by Google)
This was my second visit, and the first time I was impressed by the very thorough consultation, the friendly staff, and the amazing results.

I went again this time with high expectations, but it was a little different from what I had hoped for, which was disappointing.

Of course, the consultation was thorough, just like last time, and I showed them pictures and tried to explain what I wanted, but I think I didn't communicate it well enough.

I couldn't get the color I wanted this time, so I chose from their suggestions, and I was a little surprised by how dark the finished color was.

Although it wasn't the color I wanted, it was shiny and smooth, so I accepted it.

I also wanted the ends of my hair cut lighter, but it was quite heavy, so I regret not explaining my preferences more clearly.

The staff are all smiling and make it a reassuring salon, but I still felt nervous and intimidated.

指名料を払って担当の方を指名して行ったのですが、実際にはカラー剤を塗る作業のほとんどをアシスタントの方が担当されました。
最初と最後の確認だけ担当の方で、施術の大部分はアシスタント任せだったため、正直「指名した意味があったのかな」と感じました。
アシスタントの方の対応自体は丁寧でしたが、指名した以上、もう少し担当者の方に施術へ関わっていただきたかったです。今後利用される方の参考になればと思います。

(Translated by Google)
I paid an extra fee to request a specific stylist, but in reality, the assistant did most of the work applying the hair dye.

The stylist only checked the initial and final steps; the majority of the procedure was left to the assistant. Honestly, I wondered if there was any point in requesting a specific stylist.

The assistant was polite, but since I had requested a specific stylist, I would have liked them to be more involved in the process. I hope this is helpful for future customers.

As someone who practices as an organizational psychologist and leadership strategist, I naturally pay attention to the small things, team dynamics, energy, communication, flow, and the overall client experience. From the moment I stepped into Merly Osaka, I was genuinely impressed.

The salon operates with a level of excellence, intentionality, and professionalism that immediately stands out. The team worked together seamlessly, creating an environment that felt both elevated and welcoming. There was a calm confidence in the space, yet the energy of the salon was buzzing with expertise, creativity, and thoughtfulness.

This was my first time selecting a stylist in Japan, and I am so glad I chose Merly Osaka. Coming from America, where I have spent a significant amount of money in high-end salons over the years, I can honestly say that Merly Osaka delivers a true five-star experience.

I especially want to acknowledge my stylist, Cha. While I am not certain she had previously worked with an African American client, what stood out to me was her openness, professionalism, patience, and commitment to truly understanding my hair and what I wanted. We spent nearly an hour communicating through translation apps, and at no point did she appear frustrated or inconvenienced. Instead, she remained thoughtful, engaged, and determined to fully understand my vision so she could deliver the best possible result.

That level of care spoke volumes to me.

Cha also absolutely nailed my hair color. What I originally thought I wanted and what she recommended for me long term were very different. I trusted her expertise, and she delivered a phenomenal result. The color was beautiful, sophisticated, and exactly the kind of professional insight you hope for when working with a truly talented stylist.

What impressed me most about Merly Osaka was that the experience never felt rushed or transactional. The staff demonstrated genuine pride in their craft and in the client experience they were creating. You could feel the teamwork, respect, and culture throughout the salon, which says a great deal about the leadership behind the brand.

Merly Osaka is not simply a salon experience, it is an experience in excellence. I left feeling beautiful, valued, respected, and deeply impressed. I cannot wait to return for another appointment and experience this incredible level of service again.

P.S. I would truly love the opportunity to personally thank the owner of this salon someday. The culture, care, and excellence created within this space is something very special.

理想の髪型にしてもらいました♪
スタッフさんも全員優しくてフレンドリーでした♡ありがとうございます！

(Translated by Google)
I got the hairstyle I'd always wanted!
All the staff were so kind and friendly ♡ Thank you!

I got my cut from Cheryl and even though we communicated via Google translate she understood perfectly what I wanted and I love my new haircut! - one thing though, I've never cut my hair while it's dry, so that was a bit surprising, but the end result was lovely! I'll be definitely coming back in 3 months for a trim :)

I chatted Miku personally on Instagram to book an appointment. She can speak English so that was very helpful. Miku and the rest of the staff were very friendly, polite and nice. They asked me if I'm feeling alright, asked me if I wanted water and gave me some yummy sweet japanese treats. I had balayage + treatment + haircut which took 4.5 hrs to finish but honestly, it didn't feel like I waited for too long. I LOVEEEE ✨ the result of my hair, a BIG THANKS to Miku and to the rest of the team that assisted her. The price is reasonable and totally worth it. I totally recommend booking a hair appointment here 😊💯